Totalcloud Solutions Security

Only authorized employees can access customer data after receiving approval through the internal system. Analytical data is provided in anonymized form and does not contain personal data.

All employees undergo mandatory training and testing to ensure understanding of security policies. The internal security team conducts regular phishing tests to check employee vigilance.

We continuously train our employees and implement best practices in the field of information security. Our employees regularly attend conferences and are certified in information security.

We use automation to manage network settings in order to reduce human error and ensure configuration consistency. When a Totalcloud network engineer makes changes, they are automatically applied to all devices on the network.

We isolate the management network from the internal corporate network. Only network engineers and technicians who maintain equipment can access network equipment management and monitoring functions. This reduces the risks of unintentional errors and unauthorized access.

We offer three types of networks: Internet, local network, and private network of a global router. These networks are completely isolated from each other, which ensures that their operation will not be affected. Also, all customer projects are protected from DDoS attacks at the L3 and L4 levels absolutely free of charge.

It allows us to localize and carefully design the logic of security-sensitive products. At the same time, we minimize the impact of changes within the product on its overall operation: they may affect only limited functionality. We completely exclude scenarios in which an update in the production system leads to failures.

We physically and logically isolate the services we use to develop and deploy products from the services we provide to our customers.

We take great care in deleting our customers' data when they stop using our products. This process is automated in cloud environments.

We store your data in a failover cluster of network drives. Each block is stored in three copies on different servers in different racks. If one copy becomes unavailable, the system will automatically switch to using the other two.

Pentests simulate malicious attacks, allowing us to identify and fix potential vulnerabilities. Security experts are engaged for both internal and external audits. This is how we ensure that our control panel and other systems meet high security standards.

When users interact with our web services, all data is encrypted, ensuring its confidentiality during transmission and preventing leaks or unauthorized access.